Terms of service

Welcome to Joyce Glow Era. By shopping with us, you may agree to the terms below.

Handmade Products
Our products are handmade in small batches with care. Because they are handmade, color, shape, scent, texture, design, and weight may slightly vary from batch to batch. These small differences make each product unique.

Product Information & Disclaimer
Our soaps and skincare products are made for external use only. They are created to help cleanse and leave the skin feeling fresh, soft, and cared for.

Disclaimer: Joyce Glow Era does not claim that our products can cure, treat, prevent, or diagnose any skin condition or disease. Results may vary depending on each person’s skin type and how their skin responds to the product.

Please check the ingredients before use. If irritation occurs, discontinue use.

Orders & Payments
All orders must be paid in full before processing. Please make sure your name, contact information, and shipping or pickup details are correct before placing your order.

We reserve the right to cancel or refuse an order if there is incorrect information, payment issues, or product unavailability.

Shipping & Pickup
Shipping and pickup options are available depending on your selected method at checkout. Delivery times may vary depending on courier service, location, weather, holidays, or other delays outside our control.

For pickup orders, customers are responsible for picking up their order at the selected pickup location.

Returns & Refunds
Because our products are personal care items, we cannot accept returns on used or opened products.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible so we can help review the issue.

Website Information
We do our best to keep our product descriptions, photos, prices, and availability accurate. However, we may update or correct information when needed.

Agreement
By using our website and purchasing from Joyce Glow Era, you agree to our store policies, including our shipping, pickup, refund, and product information policies.

Contact Us
For questions about your order or our products, please contact us through the contact information provided on our website.